Terms & Conditions
These Terms and Conditions apply to all services offered by Zen Within Living, owned by Diana Sovinc Starc, Certified KonMari® Consultant, based in Kudelstaart, the Netherlands.
By booking or purchasing a paid service, the Client agrees to these Terms and Conditions.
Business: Zen Within Living | Owner: Diana Sovinc Starc | KVK: 42101928 | BTW: NL005494889B67 Email: info@zenwithinliving.nl | Address: Haya van Somerenstraat 52, 1433 PH Kudelstaart, the Netherlands
Article 1 — Applicability
1.1 These terms and conditions apply to all offers, agreements, and services of Zen Within Living.
1.2 By booking or using a service, the Client explicitly agrees to these terms and conditions.
1.3 Any deviations from these conditions are only valid if agreed in writing between Zen Within Living and the Client.
1.4 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain fully in force.
Article 2 — Services
2.1 Zen Within Living provides professional KonMari® tidying guidance, offered both in person at the Client’s home and online.
2.2 Services include:
Clarity — Complimentary 30-minute Clarity Call
Ember — One KonMari® category
Anew — Selected KonMari® categories
Emerge — Complete KonMari® Tidying Festival
Honour — Closing Call (included in Emerge)
2.3 A current overview of packages, duration, and pricing is available on the website.
2.4 The content and planning of sessions are agreed in consultation with the Client, based on their specific wishes and needs.
2.5 The Client always decides what to keep or discard. Zen Within Living does not make decisions on behalf of the Client.
2.6 Zen Within Living reserves the right to refuse or discontinue services if it is not reasonably possible to continue the service or if the Client does not fulfil agreed commitments.
Article 3 — Rates and Costs
3.1 All rates are stated in euros and include Dutch VAT (BTW), unless otherwise stated.
3.2 The applicable rate per package is agreed in advance and confirmed in writing (by email or booking confirmation).
3.3 For in-person sessions at locations beyond 35 km from Kudelstaart, travel costs of €0.25 per kilometre (one way) apply. Where significant parking costs are expected, these may be charged separately and will be discussed with the Client in advance.
3.4 All paid services and packages must be paid in full in advance, unless otherwise agreed in writing. Payment must be received before the first paid session.
3.5 A booking is confirmed once the Client has received written booking confirmation from Zen Within Living.
3.6 If a session or package requires more time than the estimated duration included in the package, additional hours will be charged at the standard additional hourly rate for that package, as stated on the website. This will be communicated to the Client as early as possible.
Article 4 — Cancellation and Rescheduling
4.1 Appointments may be cancelled or rescheduled free of charge up to 48 hours before the agreed start time.
4.2 If the Client cancels or reschedules less than 48 hours before the agreed start time, an amount equivalent to one hour of the booked service will be charged. The remaining session may be rescheduled.
4.3 In the event of a Client no-show without prior notice, the full session fee will be charged.
4.4 If Zen Within Living cancels or reschedules less than 48 hours before the agreed start time, the session will be rescheduled and the Client will receive a credit equivalent to one hour of the booked service.
4.5 In exceptional circumstances, Zen Within Living and the Client may mutually agree to waive the cancellation terms above.
4.6 Sessions included in a package must be used within 12 months of the original booking date. Any unused sessions remaining after this period will expire without right to refund.
Article 5 — Client Obligations
5.1 The Client ensures that the location where the session takes place is accessible, safe, and as described during the intake process.
5.2 The Client provides all information necessary for the proper execution of the service.
5.3 For in-home sessions, the Client is present during the session, unless otherwise agreed in writing.
5.4 The Client follows the advice and guidance of Zen Within Living at their own discretion and responsibility.
Article 6 — Liability
6.1 Zen Within Living performs all services to the best of its ability, in accordance with the KonMari Method® but cannot guarantee a specific result.
6.2 The Client remains fully responsible for all decisions regarding their belongings.
6.3 Zen Within Living is not liable for:
damage to the Client's belongings, except where caused by proven negligence on the part of Zen Within Living;
emotional responses that may arise during the tidying process;
decisions made by the Client regarding keeping, donating, or discarding belongings; or
indirect or consequential damages, including emotional value or loss of income.
6.4 To the extent permitted by applicable law, any liability of Zen Within Living is limited to the amount paid by the Client for the service giving rise to the claim.
Article 7 — Confidentiality and Privacy
7.1 Zen Within Living treats all Client information—including personal details and information about the Client's home or household, as confidential.
7.2 Information is used solely for the purpose for which it was provided and is not shared with third parties, unless required by law or with the Client's explicit consent.
7.3 If there is any conflict between these Terms and Conditions and the Privacy Policy, the Privacy Policy takes precedence with respect to the handling of personal data.
7.4 The current Privacy Policy is available at zenwithinliving.com/privacy-policy.
Article 8 — Applicable Law
8.1 These Terms and Conditions are governed by Dutch law.
8.2 Any disputes arising from these Terms and Conditions will be submitted to the competent court in the Netherlands.
Version: August 2026